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A Call Center Representative or Agent helps customers with their questions and addresses issues regarding products or services. They are responsible for providing support from start to finish to resolve customer inquiries or concerns.
A 177555 13737 customer service 5.98 customer service representative 5.29 call center 5.02 call center representative 3.37 inbound call center 0.25 3423211 3374404 7.25 17.94 35.40 HOURLY 4090 177719 2024-10-01 2024-10-31 2024-09-01 2024-09-30 2024-11-18 Call Center Representative, or Call Center Agent, takes calls from customers answering ...
This post provides detailed information on the call center agent job description, including key duties, tasks, and responsibilities they commonly perform. It also highlights the major requirements you may be expected to fulfill to be hired for the call center agent role by most recruiters/employers.
A Call Center Agent can expect to earn an average salary of $30,273 (USD) per year. However, this may fluctuate based on factors like experience, skills, location, and the company they work for. Other benefits may also be included in their compensation package. Call Center Agent Job Description FAQs What skills does a Call Center Agent need?
Sample call center representative job description At [Company X], we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We’re looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls.
Thressively between 70-75 is article demystifies the role of call center representatives, offering an in-depth analysis of job descriptions and essential call center agent duties. Additionally, you’ll gain insights into the crucial skills and qualifications required to excel as a call center representative.
To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Call Center Representative Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
A Call Center Customer Service Representative earns an average salary of $32,890 (USD) per year. This income may vary significantly based on factors such as experience level, the company’s size and industry, and the cost of living in the job location. Call Center Customer Service Representative Job Description FAQs
Here is a list of these duties and responsibilities you can include in your entry-level call center agent job description: Manage a high volume of inbound and/or outbound calls; Solve customer issues and answer queries Review customer accounts and update them with accurate information
Call center agents regularly work with people who are trying to reach others, experiencing problems with purchased items, or otherwise need help quickly. You need someone who’s pleasant and cool under pressure. Start your search by writing a call center agent job description.