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In 1998, Greenwood Hall commenced call center operations from a facility in Irvine, California and a partner location in nearby Santa Ana, California. The Company focused on building its call center network during the first years of operations to support the needs of the direct response television industry and large television infomercials.
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The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
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OpenStreetMap (abbreviated OSM) is a free, open map database updated and maintained by a community of volunteers via open collaboration. [4] Contributors collect data from surveys, trace from aerial photo imagery or satellite imagery, and import from other freely licensed geodata sources.
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