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Return your device to a Best Buy store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary. Call Best Buy Mobile at 1-877-702-2211 (6 a.m. to midnight CT) for instructions on how to return the device by mail.
See the Best Buy orders status, orders and Return and exchange policy for info on returning or exchanging laptops, cell phones and other items.
If you receive a product that is defective or that is not the product you ordered, please return it to a Best Buy store and we will arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-800-373-3050.
Return terms for Burrow include a 30-day return policy (60 days for My Best Buy Plus™ and My Best Buy Total™ program members). The return period starts on the date you receive your product. Eligible merchandise may be returned or exchanged within your return window for a full refund or exchange.
Learn how to print a prepaid return label and return your online purchase with no upfront cost.
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, ple ase return it during your return and exchange time period to Be st Buy and we'll arrange for a replacement. If you would rather return the item by mail during your return and
If you purchased a product from a partner website and you selected a Best Buy in-store pickup, it can be returned to a Best Buy store; any Best Buy store will accept your return. Please note that some returns may qualify to be returned via shipping to a Best Buy Returns Center.
Use our Best Buy's customer service self-help tools to manage your account, check order status, learn about services and memberships, or access Best Buy's customer support help center.
For active My Best Buy® Credit Cardmembers, if you made a purchase using reward certificates and your order is returned or canceled, we will refund the points to your My Best Buy account within 3–6 business days.
Whether you're shopping pre-owned, clearance, refurbished or open-box products, Best Buy Outlet is a great way to save on electronics. Don't forget, the Best Buy Return and Exchange Promise applies to Outlet purchases from Best Buy.