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Frequency distribution constructed from a check sheet. When assessing the probability distribution of a process one can record all process data and then wait to construct a frequency distribution at a later time. However, a check sheet can be used to construct the frequency distribution as the process is being observed. [3]: 31
Quality audit is the process of systematic examination of a quality system carried out by an internal or external quality auditor or an audit team. It is an important part of an organization's quality management system and is a key element in the ISO quality system standard, ISO 9001 .
ISO/IEC 15026-4:2012 Part 4: Assurance in the life cycle; ISO 15031 Road vehicles – Communication between vehicle and external equipment for emissions-related diagnostics ISO 15031-2:2010 Part 2: Guidance on terms, definitions, abbreviations and acronyms; ISO 15032:2000 Prostheses – Structural testing of hip units
ISO 9000:2005 provides information on the fundamentals and vocabulary used in quality management systems. ISO 9004:2009 provides guidance on a quality management approach for the sustained success of an organization. Neither of these standards can be used for certification purposes as they provide guidance, not requirements.
The ISO 9000 family is a set of international standards for quality management systems.It was developed in March 1987 by International Organization for Standardization.The goal of these standards is to help organizations ensure that they meet customer and other stakeholder needs within the statutory and regulatory requirements related to a product or service.
The ISO 9002 and 9003 standards were integrated into one single certifiable standard: ISO 9001:2000. After December 2003, organizations holding ISO 9002 or 9003 standards had to complete a transition to the new standard. ISO released a minor revision, ISO 9001:2008 on 14 October 2008. It contains no new requirements.
It may include ensuring conformance to standards or models, such as ISO/IEC 9126 (now superseded by ISO 25010), SPICE or CMMI. [2] It includes standards and procedures that managers, administrators or developers may use to review and audit software products and activities to verify that the software meets quality criteria which link to standards.
Statistical process control is appropriate to support any repetitive process, and has been implemented in many settings where for example ISO 9000 quality management systems are used, including financial auditing and accounting, IT operations, health care processes, and clerical processes such as loan arrangement and administration, customer ...
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