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#7 Xfinity Customer Service "Assisting" Customers After An Unauthorized Plan Switch And Huge Credit Card Charge. No Response From Agent In Over Two Hours Image credits: whatnow4585
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Xfinity Voice (formerly Comcast Digital Voice) is a Voice Over IP cable telephony service that was launched in 2005 in some markets, [75] and to all of Comcast's markets in 2006. Comcast's older service, Comcast Digital Phone, continued to offer service for a brief period, until Comcast shut it down around in late 2007. [76]
Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
"Large companies like Amazon are able to staff their customer service 24/7, but most companies are not," points out Boonin. The fact that median response time is listed in hours, rather than ...
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