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  2. Front office - Wikipedia

    en.wikipedia.org/wiki/Front_office

    The motivation of the front office staff might be low as they are doing repetitive work. This is a very important issue as these staff will get in touch with customers the most and this might affect the profitability and efficiency of the company. The staff might have high level of stress as they might always meet bad-tempered customers.

  3. Receptionist - Wikipedia

    en.wikipedia.org/wiki/Receptionist

    The term front desk is used in many hotels for an administrative department where a receptionist's duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control, and mail and message service. Such receptionists are often called front desk clerks. Receptionists cover many areas of work to ...

  4. Bank teller - Wikipedia

    en.wikipedia.org/wiki/Bank_teller

    Being front-line staff they are most likely to detect and stop fraudulent transactions in order to prevent losses at a bank (counterfeit currency and cheques, identity theft, confidence tricks, etc.). The position also requires tellers to be friendly and interact with the customers, providing them with information about customers' accounts and ...

  5. Back office - Wikipedia

    en.wikipedia.org/wiki/Back_office

    The front office is the "face" of the company and is all the resources of the company that are used to make sales and interact with customers and clients. The back office is all the resources of the company that are devoted to actually producing a product or service such as data entry, payroll, accounting and all the other labor that is not ...

  6. Middle office - Wikipedia

    en.wikipedia.org/wiki/Middle_office

    Financial services institutions can be divided into three sections: the front, the middle and the back office. The front office is composed of customer-facing employees such as sales personnel. The middle office is made up of the risk managers and the information technology managers who manage risk and maintain the information resources. [1]

  7. Front office appearance - Wikipedia

    en.wikipedia.org/wiki/Front_office_appearance

    Front Office Appearance, short FOA, is a term typically used in human resources to describe the expected look of workers who are typically the first people encountered by customers (sales, secretaries, customer service) and thus need to make a first good impression on customers. The opposite is NFOA (No Front Office Appearance).

  8. Congressional staff - Wikipedia

    en.wikipedia.org/wiki/Congressional_staff

    The increase was mostly in district or state offices; the percentage of congressional staff who worked in a district office went from 14% in 1960 to 34% in 1974. [4] In the 1970s and 1990s, "staff numbers generally held level and increases were held down. After 1995, staff numbers actually decreased slightly." [2]

  9. Line management - Wikipedia

    en.wikipedia.org/wiki/Line_management

    Line management refers to the management of employees who are directly involved in the production or delivery of products, goods and/or services.As the interface between an organisation and its front-line workforce, line management represents the lowest level of management within an organisational hierarchy (as distinct from top/executive/senior management and middle management).

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