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2. Comparison of CRM systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_CRM_systems

   Pivotal CRM / Aptean CRM Aptean 6.6 January 2019 Proprietary.NET yes Windows MS SQL, Oracle 1996 Really Simple Systems / Spotler CRM Really Simple Systems 2016 2006 SaaS: VBScript, JavaScript, ASP yes Cloud Computing: MySQL: 2006 SageCRM: Sage Group: Sage CRM 2019 R1 February 2019 Proprietary or SaaS: ASP.NET, ASP yes Windows MS SQL, ORACLE ...

3. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   CRM systems that track and measure marketing campaigns over multiple networks, tracking customer analysis by customer clicks and sales. Some CRM software is available as a software as a service (SaaS), delivered via the internet and accessed via a web browser instead of being installed on a local computer. Businesses using the software do not ...

4. eCRM - Wikipedia

   en.wikipedia.org/wiki/ECRM

   Individual personalization requires program changes. eCRM – Personalized individual views based on purchase history and preferences. Individual has ability to customize view. System focus. CRM – System (created for internal use) designed based on job function and products. Web applications designed for a single department or business unit.

5. Microsoft Dynamics 365 - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Dynamics_365

   Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.

6. Blackbaud - Wikipedia

   en.wikipedia.org/wiki/Blackbaud

   Blackbaud CRM is a web-based platform that is the company's lead offering for larger organizations that need to handle complex tasks. [ 48 ] [ 49 ] Luminate is Blackbaud's offering for mid-tier organizations and is fully integrated with Salesforce.com .

7. Kana Software - Wikipedia

   en.wikipedia.org/wiki/Kana_Software

   Industry analysts generally looked favorably on the acquisition; Ciboodle's established business process management gave KANA products for a full-featured CRM package for customer service with social media marketing. [12] [15] "Between the two companies, almost every aspect of customer relationship experience... is covered."