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The Defense Travel System (DTS) is a software application used by the U.S. Department of Defense which allows defense travelers to manage their commercial travel in accordance with the government's Joint Travel Regulations.
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...
The Global Combat Support System (GCSS) is a web-based automated logistics system, for use by U.S. Department of Defense logistics specialists. This tool aids the specialists as they plan, and provide for, the materiel requirements for combat support.
This task included setting up a ticketing system for the help desk. Initially he set up a Linux server to run "req", [ 6 ] but later he identified that the command line interface was limiting usage. Over the next two years he created and maintained WebReq, a web based interface for req written in Perl .
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
On October 3, 2016, the Army Office of Business Transformation launched Army Ideas for Innovation (AI2) as a replacement for the Army Suggestion Program (ASP), which was suspended in 2013. [11] Created at the direction of the United States Under Secretary of the Army , AI2 is a crowd-source innovation program built on the milSuite platform.
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"In late 1995, the Under Secretary of Defense for Personnel and Readiness, the USD Comptroller, and the Assistant Secretary of Defense Command, Control, Communications, and Intelligence asked the USD for Acquisition and Technology to convene a Defense Science Board Task Force on Military Personnel Information Management to advise the Secretary of Defense on the best strategy for supporting ...