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It reportedly generated about $40 billion in debt for Dell. [11] The Dell Services, Dell Software Group, and the Dell EMC Enterprise Content Divisions were sold shortly thereafter for proceeds of $7.0 billion, which was used to repay debt. [2] In October 2017, It was reported that Dell would invest $1 billion in IoT research and development.
[265] Later in the year, the company increased its spending on customer service to $150 million. [266] Since 2018, Dell has seen significant increase in consumer satisfaction. Moreover, their customer service has been praised for its prompt and accurate answers to most questions, especially those directed to their social media support. [267] [268]
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