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On December 21, 2009, Avaya acquired Nortel's government business as part of the company's assets sale. [30] [31] In October 2019, Avaya entered into a strategic partnership with RingCentral and together, introduced a new unified communications as a service solution called Avaya Cloud Office ("ACO"). RingCentral also contributed $500 million to ...
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The first automated toll-free telephone numbers were assigned with area code 800, created as inbound Wide Area Telephone Service (InWATS) in 1966 (U.S. intrastate) and 1967 (interstate). These terminated on special fixed-rate trunks which would accept calls from a specified calling area with either no limit or a specific maximum number of hours ...
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For interactive voice response (IVR) systems, DNIS is used as routing information for dispatching purposes, to determine which script or service should be activated based on the number that was dialed to reach the IVR platform. In the United States, DNIS is commonly provided for 800- and 900-services. [2]
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