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Users establish their identity, without using their forgotten or disabled password, by answering a series of personal questions, using a hardware authentication token, responding to a notification e-mail or, less often, by providing a biometric sample such as voice recognition. Users can then either specify a new, unlocked password, or ask that ...
Use the Sign-in Helper to locate your username and regain access to your account by entering your recovery mobile number or alternate email address.; To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account.
Your password gives you access to every AOL service you use. Learn how to reset your password if you forget it, and how to change your password.
AOL has created a process where members can verify account ownership through photo ID. This process has been created to keep account recovery as seamless as possible while maintaining account and personal security at all times.
The site also makes it easier for Facebook to differentiate between accounts that have been caught up in a botnet and those that legitimately access Facebook through Tor. [6] As of its 2014 release, the site was still in early stages, with much work remaining to polish the code for Tor access.
Sign in to the AOL Account Security page.; Scroll to the bottom of the page. First add a new email or phone number. Enter your new recovery info and follow the on-screen prompts.
If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password.
Tell us one of the following to get started: Sign-in email address or mobile number; Recovery phone number; Recovery email address