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MakeMyTrip Limited is an Indian online travel company, headquartered in Gurgaon. [2] Founded in 2000, the company provides online travel services including airline tickets , domestic and international holiday packages, hotel reservations, rail and bus tickets. [ 3 ]
Trip.com Group Limited is a multinational online travel agency(OTA). It is one of the largest travel service providers in the world. [3]Founded in 1999, the company owns and operates several travel fare aggregators and travel fare metasearch engines, including namesake and flagship [4] Trip.com, Skyscanner, CTrip, Qunar, Travix, and MakeMyTrip. [2]
In October 2016, India based online travel company MakeMyTrip, a Nasdaq listed firm and ibibo Group, [15] India's largest travel group agreed to merge in a stock transaction, to form the country's biggest online travel company. [16] [17] Both these online platforms have AI-powered chatbots named Myra and Gia respectively. [18]
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
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redBus is an online bus ticket booking company that provides bus ticket booking through its website and iOS and Android mobile apps. redBus India is headquartered in Bangalore and works like a hub, acting as a medium for a network of more than 3500 bus operators, [3] [4] across the countries of India, Malaysia, Indonesia, Singapore, Peru, and Colombia.
A call centre is an office with the capacity to field many telephone calls for a company. [1] Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English-speaking popu
EaseMyTrip is an Indian multinational online travel company, headquartered in New Delhi, India.It was founded in 2008 by Nishant Pitti, Rikant Pitti, and Prashant Pitti.The company provides hotel bookings, air tickets, domestic and international holiday packages, bus bookings, and white-label services.