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Its premise is to capture, structure, and reuse technical support knowledge. Initially it was known as Solution-Centered Support, and was renamed to acknowledge the methodology as best practices in knowledge management. The Consortium for Service Innovation was founded in Seattle in 1992 by Symbologic.
Knowledge-based decision making model [1] Knowledge-Based Decision-Making (KBDM) in management is a decision-making process [2] that uses predetermined criteria to measure and ensure the optimal outcome for a specific topic. KBDM is used to make decisions by establishing a thought process and reasoning behind a decision. [3]
Knowledge Acquisition and Documentation Structuring (KADS) is a structured way of developing knowledge-based systems (expert systems). It was developed at the University of Amsterdam as an alternative to an evolutionary approach and is now accepted as the European standard for knowledge based systems.
Informal knowledge protection methods refer to the use of informal mechanisms such as human resource management practices or secrecy to protect knowledge assets. There is notable amount of knowledge that cannot be protected by formal methods, and for which more informal protection might be the most efficient option.
The other extreme is that the content of each sentence in a documents is converted in the formal knowledge representation language and thus the objects that are mentioned in those sentences become an integral part of the computer interpretable knowledge model. For example, the knowledge that the API 617 standard contains a standard ...
With knowledge management products, the knowledge was primarily meant for humans, for example to serve as a repository of manuals, procedures, policies, best practices, reusable designs and code, etc. In both cases the distinctions between the uses and kinds of systems were ill-defined.
The knowledge-based theory of the firm, or knowledge-based view (KBV), considers knowledge as an essentially important, scarce, and valuable resource in a firm. [1] [2] According to the knowledge-based theory of the firm, the possession of knowledge-based resources, known as intellectual capital, is essential in dynamic business environments. [3]
A knowledge-based system (KBS) is a computer program that reasons and uses a knowledge base to solve complex problems. Knowledge-based systems were the focus of early artificial intelligence researchers in the 1980s. The term can refer to a broad range of systems.
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