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Customer delight means surprising a customer by exceeding their expectations and thus creating a positive emotional reaction. This emotional reaction leads to word of mouth. Customer delight directly affects the sales and profitability of a company, as it helps to distinguish the company and its products and services from the competition.
It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals."
Of these, there is an argument that only forecast expectations are true expectations. Yet, the SERVQUAL instrument appears to elicit ideal expectations. [22] Note the wording in the questionnaire in the preceding figure which grounds respondents in their expectations of what excellent companies will do. Subtle use of words can elicit different ...
Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
Quality planning is implemented as a means of "developing the products, systems, and processes needed to meet or exceed customer expectations." [1] This includes defining who the customers are, determining their needs, and developing the tools (systems, processes, etc.) needed to meet those needs.
Oxford Dictionary has 273,000 headwords; 171,476 of them being in current use, 47,156 being obsolete words and around 9,500 derivative words included as subentries. The dictionary contains 157,000 combinations and derivatives, and 169,000 phrases and combinations, making a total of over 600,000 word-forms. [40] [41]
The Moby Thesaurus II contains 30,260 root words, with 2,520,264 synonyms and related terms – an average of 83.3 per root word. Each line consists of a list of comma-separated values, with the first term being the root word, and all following words being related terms. Grady Ward placed this thesaurus in the public domain in 1996.
Wiktionary (UK: / ˈ w ɪ k ʃ ən ər i / ⓘ, WIK-shə-nər-ee; US: / ˈ w ɪ k ʃ ə n ɛr i / ⓘ, WIK-shə-nerr-ee; rhyming with "dictionary") is a multilingual, web-based project to create a free content dictionary of terms (including words, phrases, proverbs, linguistic reconstructions, etc.) in all natural languages and in a number of artificial languages.