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2. Gate agent - Wikipedia

   en.wikipedia.org/wiki/Gate_agent

   [citation needed] Agents have a variety of duties depending on the size of the airline, including making boarding announcements, assigning seats, handling standby passengers, monitoring jet way doors during boarding and disembarkation, and assisting in customer service duties. [1] Gate agents are able to see everything about each customer's ...

3. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

4. American Airlines - Wikipedia

   en.wikipedia.org/wiki/American_Airlines

   American's customer service and gate employees belong to the Communications Workers of America/International Brotherhood of Teamsters Passenger Service Association. [183] PAFCA-AAL represents the nearly 550 FAA-certificated Aircraft Dispatchers and Operations Specialists at American Airlines. This specialized group, many of whom are licensed ...

5. American Airlines lays off 656 workers, will create new ... - AOL

   www.aol.com/news/american-airlines-lays-off-656...

   Fort Worth-based American Airlines will lay off more than 650 workers as it overhauls its customer service department, including more than 300 non-union customer service jobs in Dallas. ...

6. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...

7. Flight delayed or canceled? What airlines owe you in ... - AOL

   www.aol.com/news/flight-delayed-canceled...

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