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2. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...

3. Help desk - Wikipedia

   en.wikipedia.org/wiki/Help_desk

   A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but ...

4. Helpdesk and incident reporting auditing - Wikipedia

   en.wikipedia.org/wiki/Helpdesk_and_incident...

   Determine if management defines the help desk mission statement. Also, the auditor should evaluate whether management has established clear responsibilities for the help desk. Evaluate the help desk service level by determining the management's methods of performing services. This can be accomplished by asking these questions:

5. Application analyst - Wikipedia

   en.wikipedia.org/wiki/Application_analyst

   It is a form of 3rd level technical support/help desk. The role may or may not involve some customer contact but most often it involves getting some description of the problem from help desk, making a diagnosis and then either creating a fix or passing the problem on to someone who is responsible for the actual problem area.

6. Data center management - Wikipedia

   en.wikipedia.org/wiki/Data_center_management

   A library help desk. Technical support (often shortened to tech support) refers to services. Within a corporation, these are also known as help desks [38] often arrange their technical support structure as a three-tier (plus two) system: [39] Tier 1: Basic help desk – initial point of contact, including software opening a trouble ticket.

7. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [ 7 ] and also to satisfy both Customer and IT Provider objectives.