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This became the service known as Typetalk in 1991, funded by BT but operated on their behalf by RNID until 7 December 2009 when the RNID stepped down from the service. It is now solely owned, run and managed by BT alone. In March 2009 the name of the Typetalk service was changed to Text Relay. [3]
Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
Video relay service (VRS) allows people who use sign language to place phone calls by signing instead of typing. The VI (video interpreter) uses a webcam or videophone to voice the deaf, hard-of-hearing or, speech-disabled person's signs to a hearing person and sign the hearing person's words to the deaf, hard-of-hearing or speech-impaired person.
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In the early 1980s, Bell Labs received a patent for what became AT&T's "Advanced 800 Service", a computer-controlled system where any toll-free number could point to any destination number, such as to a small business local number instead of a special InWATS line, and an itemized bill generated only for the calls the business actually received.
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