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By 2015, the company’s customer and revenue growth had declined to a market cap of $400 million. [12] Independent technology analysis firm, the Real Story Group, assessed the potential for a take over of the firm, postulating that Jive may represent "the canary in the coal mine," indicating a more systemic shift in the market for enterprise ...
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Jive (formerly known as Clearspace, then Jive SBS, then Jive Engage) is a commercial Java EE-based Enterprise 2.0 collaboration and knowledge management tool produced by Jive Software. It was first released as "Clearspace" in 2006, then renamed SBS (for "Social Business Software") in March 2009, [ 2 ] then renamed "Jive Engage" in 2011, and ...
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.