Search results
Results from the WOW.Com Content Network
There are several formal ITIL processes that are related to release management, primarily the release and deployment management process, which "aims to plan, schedule and control the movement of releases to test and live environments", [6] and the change enablement process. [7] In ITIL organizations, releases tend to be less frequent than in an ...
CMDBs can be used for many things, including but not limited to: business intelligence, software and hardware builds, inventory, [4] impact analysis for change management, [5] and incident management. In the context of ITIL, the use of CMDBs is as part of infrastructure operations and support. The CMDB represents the authorized configuration of ...
There are 4 processes within the Application Support cluster. The processes in the Service Organisation cluster support the daily use of the information systems. The processes in this cluster are: Use Support; Configuration Management; IT Operation Management; Continuity Management; These processes have as well been defined in the ITIL framework.
Configuration change control is a set of processes and approval stages required to change a configuration item's attributes and to re-baseline them. Configuration status accounting is the ability to record and report on the configuration baselines associated with each configuration item at any moment of time.
In 2013, ITIL was acquired by AXELOS, a joint venture between Capita and the UK Cabinet Office. [9] In February 2019, ITIL 4 was released. With this release, the nomenclature of using a version number was replaced simply with the numerical number (v3 became 4) in a reference to the 4th industrial revolution.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
ALM is a broader perspective than the Software Development Life Cycle (SDLC), which is limited to the phases of software development such as requirements, design, coding, testing, configuration, project management, and change management. ALM continues after development until the application is no longer used, and may span many SDLCs.
In the ITIL model, a 'Service' is defined as, "A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks." [ 2 ] The meaning is thus highly business-focused and assumes some degree of outsourcing , although this may just be outsourcing from within the functional ...