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  2. Help desk software - Wikipedia

    en.wikipedia.org/wiki/Help_desk_software

    Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.

  3. OTRS - Wikipedia

    en.wikipedia.org/wiki/OTRS

    In 2015, a new version of the software, known as OTRS Business Solution, was launched. This proprietary version was designed for professional users who needed additional support, configuration and features. In 2018, both OTRS-specific products were renamed: The open source version became ((OTRS)) Community Edition.

  4. Assist by AOL - AOL Help

    help.aol.com/products/assist-by-aol

    Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more. Assist by AOL Tech problems take many forms, from viruses to slow computers.

  5. List of free and open-source web applications - Wikipedia

    en.wikipedia.org/wiki/List_of_free_and_open...

    All web applications, both traditional and Web 2.0, are operated by software running somewhere. This is a list of free software which can be used to run alternative web applications. Also listed are similar proprietary web applications that users may be familiar with. Most of this software is server-side software, often running on a web server.

  6. AOL Desktop - AOL Help

    help.aol.com/products/aol-software

    Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.

  7. Request Tracker - Wikipedia

    en.wikipedia.org/wiki/Request_Tracker

    This task included setting up a ticketing system for the help desk. Initially he set up a Linux server to run "req", [6] but later he identified that the command line interface was limiting usage. Over the next two years he created and maintained WebReq, a web based interface for req written in Perl. Eventually the req portions were removed and ...

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