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Throughout its history Lufkin patented a variety of devices and manufacturing processes. US 149321 , Lufkin, Edward Taylor, "Improvement in Board Measures", issued April 7, 1874 US 272279 , Lufkin, Edward Taylor, "Headed Lumber Rule", issued February 13, 1883
Lufkin Industries is an American manufacturing company founded in 1902 and headquartered in Missouri City, Texas.Lufkin is a provider of rod lift products, automated control and optimization equipment and software for rod lift equipment to the oil and gas industry.
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
The α service level is an event-oriented performance criterion. It measures the probability that all customer orders arriving within a given time interval will be completely delivered from stock on hand, i.e. without delay. Two versions are discussed in the literature differing with respect to the time interval within which the customers arrive.
Work done by Parasuraman, Zeithaml and Berry (Leonard L) [18] between 1985 and 1988 provides the basis for the measurement of customer satisfaction with a service by using the gap between the customer's expectation of performance and their perceived experience of performance. This provides the measurer with a satisfaction "gap" which is ...
Measuring service quality may involve both subjective and objective processes. In both cases, it is often some aspect of customer satisfaction which is being assessed. However, customer satisfaction is an indirect measure of service quality. Research has also indicated that the presence of service quality leads to several outcomes including ...
Introduced in 1991, it was replaced in 2008 by Customer Service Excellence standard, with the last issued Charter Marks expiring in 2011. The Charter Mark was one of the consequences of a political initiative, the Citizen's Charter, by Prime Minister John Major in 1991, to improve customer service and performance in the public sector.
SERVQUAL is a multidimensional research instrument designed to measure service quality by capturing respondents' expectations and perceptions along five dimensions of service quality. [2] The questionnaire consists of matched pairs of items - 22 expectation items and 22 perceptions items - organised into five dimensions which are believed to ...