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  2. Lufkin (brand) - Wikipedia

    en.wikipedia.org/wiki/Lufkin_(brand)

    Lufkin is a brand featuring primarily measurement tools such as calipers, gauges, micrometers, and measuring tapes. Lufkin is a brand of Apex Tool Group . History

  3. First Call Resolution - Wikipedia

    en.wikipedia.org/wiki/First_Call_Resolution

    Research shows that 60% of companies measuring FCR for 1+ years report a 1% to 30% improvement in their performance. [9] FCR is an indicator of improving customer journey metrics (e.g., customer satisfaction), operating cost metrics (e.g., cost per call for resolution), and business outcome metrics (e.g., Net Promoter Score®, Net Retention ...

  4. Lufkin Industries - Wikipedia

    en.wikipedia.org/wiki/Lufkin_Industries

    Lufkin Industries is an American manufacturing company founded in 1902 and headquartered in Missouri City, Texas.Lufkin is a provider of rod lift products, automated control and optimization equipment and software for rod lift equipment to the oil and gas industry.

  5. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    The Marketing Accountability Standards Board endorses the definitions, purposes, and measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. [7] In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and ...

  6. Tape measure - Wikipedia

    en.wikipedia.org/wiki/Tape_measure

    A tape measure or measuring tape is a long, flexible ruler used to measure length or distance. [1] It usually consists of a ribbon of cloth, plastic, fibreglass, or ...

  7. What Is Total Daily Energy Expenditure & How Do I Calculate It?

    www.aol.com/total-daily-energy-expenditure...

    However, BMR is usually slightly lower and might be a more accurate way to measure metabolism. We get it — these technical terms and acronyms can be confusing. To keep things straightforward, we ...

  8. Customer attrition - Wikipedia

    en.wikipedia.org/wiki/Customer_attrition

    Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.. Companies often use customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the cost of retaining an existing customer is far less than the cost of acquiring a new one. [1]

  9. Festive Photos of the Royal Family Celebrating Christmas - AOL

    www.aol.com/lifestyle/festive-photos-royal...

    Princess Diana and Lady Rose Windsor walk hand-in-hand as leave the Christmas Day service at St George's Chapel with the rest of the royal family. Princess Diana Archive - Getty Images.

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