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  2. Front office - Wikipedia

    en.wikipedia.org/wiki/Front_office

    Front office staff need to use different skills on technologies too, such as using the printers, fax machines and phone. This is the reason why training is needed before the staffs start to work, although some might only be simple tasks.

  3. Management - Wikipedia

    en.wikipedia.org/wiki/Management

    They provide direction to front-line managers and communicate the strategic goals and policies of senior management to them. Line management roles include supervisors and the front-line team leaders, who oversee the work of regular employees, or volunteers in some voluntary organizations, and provide direction on their work. Line managers often ...

  4. Receptionist - Wikipedia

    en.wikipedia.org/wiki/Receptionist

    The term front desk is used in many hotels for an administrative department where a receptionist's duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control, and mail and message service. Such receptionists are often called front desk clerks. Receptionists cover many areas of work to ...

  5. Office administration - Wikipedia

    en.wikipedia.org/wiki/Office_administration

    Office administration (shortened as Office AD and abbreviated as OA) is a set of day-to-day activities or tasks that are related to the maintenance of an office building, financial planning, record keeping and billing, personal development, physical distribution and logistics, within an organization.

  6. Service blueprint - Wikipedia

    en.wikipedia.org/wiki/Service_blueprint

    The blueprint is designed to support volume operations while allowing customers some flexibility to customise the offering. Standardize Procedures. Variable performance in service delivery is largely attributable to inseparability and human factors. Even in the back office, lack of standardisation can indirectly influence the customer process.

  7. Operations manual - Wikipedia

    en.wikipedia.org/wiki/Operations_manual

    The operations manual is the documentation by which an organisation provides guidance for members and employees to perform their functions correctly and reasonably efficiently. [1] It documents the approved standard procedures for performing operations safely to produce goods and provide services. [ 2 ]

  8. Operations management - Wikipedia

    en.wikipedia.org/wiki/Operations_management

    Operations management covers sectors like banking systems, hospitals, companies, working with suppliers, customers, and using technology. Operations is one of the major functions in an organization along with supply chains, marketing, finance and human resources. The operations function requires management of both the strategic and day-to-day ...

  9. Office - Wikipedia

    en.wikipedia.org/wiki/Office

    A small office building in Salinas, California, United States Alandia Trade Center, a real estate office building in Mariehamn, Åland Apple Inc. headquarters of neo-futuristic architecture at Apple Park in Cupertino, California, United States The One World Trade Center in Manhattan is a high-rise office building, the tallest of its kind in the ...