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Interactive Intelligence headquarters in Indianapolis, Indiana. Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation.
A typical low-cost webcam (a Microsoft LifeCam VX-3000) for use with many popular video-telecommunication programs (2009). This list of video telecommunication services and product brands is for groupings of notable video telecommunication services, brands of videophones, webcams and video conferencing hardware and systems, all related to videotelephony for two-way communications with live ...
As calls are queued in the SIP contact center, the IVR system can provide treatment or automation, wait for a fixed period, or play music. Inbound calls to a SIP contact center must be queued or terminated against a SIP end point; SIP IVR systems can be used to replace agents directly by the use of applications deployed using BBUA (back-to-back ...
Call charges are made up of a per-minute access charge set by the caller's telephony provider, plus a per-call and/or per-minute service charge set by the provider of the directory inquiries (or other) service, which is billed by the phone provider and passed on to the service provider.
Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...
Click-to-call, also known as click-to-talk, click-to-dial, click-to-chat and click-to-text, is a form of Web-based communication in which a person clicks an object (e.g., button, image or text) to request an immediate connection with another person in real-time either by phone call, Voice-over-Internet-Protocol (), or text.
On Windows Phone 7.5, the speech app is user independent and can be used to: call someone from your contact list, call any phone number, redial the last number, send a text message, call your voice mail, open an application, read appointments, query phone status, and search the web.
Unable to reach a deal, Disney's content went dark on DirecTV Sunday, leaving more than 11 million pay-TV subscribers unable to watch ESPN and ESPN2 just as the college and pro football seasons ...