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Communication is an enigma that is detrimental to the healthcare world and to the resulting health of a patient. Communication is an activity that involves oral speech, voice, tone, nonverbal body language, listening and more. It is a process for a mutual understanding to come at hand during interpersonal connections. A patient's communication ...
Active listening is a critical communication skill with significant applications in both healthcare and education. In healthcare, active listening enables practitioners to understand better patients’ concerns, including unspoken fears or expectations, which can lead to improved diagnoses, treatment adherence, and patient satisfaction.
If a patient understands, they are able to "teach-back" the information accurately. This is a communication method intended to improve health literacy. There can be a significant gap in the perception of how much a patient needs information, or how effective a provider's communication is. [1]
Health coaching is the use of evidence-based skillful conversation, clinical interventions and strategies to actively and safely engage client/patients in health behavior change. Health coaches are certified or credentialed to safely guide clients and patients who may have chronic conditions or those at moderate to high risk for chronic conditions.
Therapeutic communication benefits not only the patient but the nurse as well. Nurses report higher job satisfaction connected with positive communication with patients. Improved communication with patients increases the nurses ability to do their job effectively, which in turn increases job satisfaction.
Psychoeducation offered to patients and family members teaches problem-solving and communication skills and provides education and resources in an empathetic and supportive environment. Results from more than 30 studies indicate psychoeducation improves family well-being, lowers rates of relapse and improves recovery. [3]
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Goal 1: Identify patients correctly. Goal 2: Improve effective communication. Goal 3: Improve the safety of high-alert medications. Goal 4: Ensure safe surgery. Goal 5: Reduce the risk of health care-associated infections. Goal 6: Reduce the risk of patient harm resulting from falls. [2] [4]