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Product Support Services, more commonly referred to as PSS, is the Microsoft business unit with primary responsibility for responding to end-user and partner requests for assistance with the company's products and services.
PSA software is designed to improve the performance and profitability of professional services firms. A recent end-user survey conducted by SPI Research [4] showed significant improvement in key performance indicators such as: Faster staffing and invoicing workflows; Lower project cancellation rates; Improved on-time, under-budget project ...
Microsoft established a specialized support department for its Business Productivity Online Suite (BPOS), distinct from its standard Professional Support Services. The various types of support requests that customers might make are the justification for this separation.
Microsoft 365 is a family of productivity software, collaboration and cloud-based services, encompassing online services, products formerly marketed under Microsoft Office, and enterprise products and services. This list contains all the programs that are, or have been, in Microsoft Office since it was released for classic Mac OS in 1989, and ...
Microsoft 365 is a product family of productivity software, collaboration and cloud-based services owned by Microsoft.It encompasses online services such as Outlook.com, OneDrive, Microsoft Teams, programs formerly marketed under the name Microsoft Office (including applications such as Word, Excel, PowerPoint, and Outlook on Microsoft Windows, macOS, mobile devices, and on the web), and ...
These changes were driven by the increasing cadence of updates to Microsoft products and services. The industry has also moved away from the traditional client-server technology model to current software 'rental' models such as software as a service (SaaS), platform as a service (PaaS) and related cloud based IT offerings.
Microsoft is a developer of personal computer software. It is best known for its Windows operating system , the Internet Explorer and subsequent Microsoft Edge web browsers, the Microsoft Office family of productivity software plus services, and the Visual Studio IDE.
Microsoft Corporation is an American multinational technology conglomerate headquartered in Redmond, Washington. [2] Founded in 1975, the company became highly influential in the rise of personal computers through software like Windows, and the company has since expanded to Internet services, cloud computing, video gaming and other fields.