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Some jurisdictions require retailers to offer return policies. For example, in the European Union the Consumer Rights Directive of 2011 obliges member states to give purchasers the right to return goods or cancel services purchased from a business away from a normal commercial premises, such as online, mail order, or door-to-door, with limited ...
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The return policy posted at a Target store In retail , a product return is the process of a customer taking previously purchased merchandise back to the retailer , and in turn receiving a refund in the original form of payment , exchange .
Product return, a process in which a customer returns a product to the original retailer in exchange for money previously paid; Money back guarantee, a guarantee that, if a buyer is not satisfied with a product or service, a refund will be made; Tax refund, a refund on taxes when the tax liability is less than the taxes paid
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For example, National Express in the UK has invited passengers to send text messages while riding the bus. This has been shown to be useful, as it allows companies to improve their customer service before the customer defects, thus making it far more likely that the customer will return next time.
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