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Assistant General Manager or Director of Operations/Rooms Division (after successfully completing the Certified Rooms Division Executive certification) According to the American Hotel & Lodging Educational Institute, the CHA exam consists of 200 multiple-choice questions that must be answered within a four-hour time period. [2]
A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. [1] Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales ...
The American Hotel and Lodging Association (AHLA; formerly the American Hotel and Motel Association, and before that American Hotel Association) is an industry trade group with thousands of members including hotel brands, owners, management companies, Real Estate Investment Trusts (REITs), independent hotels, bed and breakfasts, state hotel associations and industry partners and suppliers.
The extent of duties of an individual hotel general manager vary significantly depending on the size of the hotel and company organization; for example, general managers of smaller boutique-type hotels may be directly responsible for additional administrative duties such as accounting, human resources, payroll, purchasing, and other duties that ...
Choice Hotels International is the parent company of a number of hotel brands split among various market segments, in addition to a vacation rentals brand. As of the third quarter 2023, Choice Hotels franchised nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories. [5] [63] [79] [80]
An employee handbook, sometimes also known as an employee manual, staff handbook, or company policy manual, is a book given to employees by an employer.. The employee handbook can be used to bring together employment and job-related information which employees need to know.
Training and Development: develop and implement training programs and professional development opportunities for their employees. [33] Performance Management: a systematic process focused on enhancing organizational effectiveness by designing human resource metrics and implementing performance management systems. This approach provides ...
Use reservations systems to manage demand – yield management or dynamic pricing which uses a combination of segment-by-segment demand forecasting alongside subtle price adjustments (requires sophisticated software programs to analyze demand) e.g. hotels and airlines utilize yield management to set prices based on demand patterns.