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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
Software consists of computer programs that instruct the execution of a computer. [1] Software also includes design documents and specifications. The history of software is closely tied to the development of digital computers in the mid-20th century.
Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...
Splashtop is a family of remote-desktop software and remote support software, developed by Splashtop Inc. Splashtop enables users to remotely access or remotely support computers from desktop and mobile devices. [1] Splashtop enables remote computer access for businesses, IT support and help desks, MSPs, and educational institutions.
System software is a generic term referring to the computer programs used to start and run computer systems including diverse application software and networks. Computer programming tools, such as compilers and linkers, are used to translate and combine computer program source code and libraries into executables, which are programs that fall ...
Remote Support technology tries to reduce help-desk centres cost-issues – all transport-related expenses are immediately trimmed down, for instance. Modern day technology enables that any technician using Remote Support is able to assist a customer just like it was physically side-by-side.
Utility software is a program specifically designed to help manage and tune system or application software. It is used to support the computer infrastructure - in contrast to application software , which is aimed at directly performing tasks that benefit ordinary users.
Installation (or setup) of a computer program (including device drivers and plugins), is the act of making the program ready for execution. Installation refers to the particular configuration of software or hardware with a view to making it usable with the computer. A soft or digital copy of the piece of software (program) is needed to install it.
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