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Event logging: regardless of the event type, a good practice should be to record the event and the actions taken. The event can be logged as an Event Record or it can be left as an entry in the system log of the device. Alert and human intervention: for events that requires human intervention, the event needs to be escalated.
The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide. [1] Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions.
ITIL (previously and also known as Information Technology Infrastructure Library) is framework with set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
According to the SIAM Body of Knowledge, [5] the term ‘service integration and management’ or SIAM, and the concept of SIAM as a management methodology originated in around 2005 from within the UK public sector, which was also the source of other best practice methodologies such as ITIL®.
Download QR code; Print/export Download as PDF; ... Event management (ITIL) I. Incident management (ITSM) ISO/IEC 20000; IT Service Management Forum;
by management function: performance management, security management, etc. Event correlation takes place in different components depending on the field of study: Within the field of network management, event correlation is performed in a management platform typically known as a Network Management Station or Network Management System (NMS). For ...
Correlation is typically a function of the Security Event Management portion of a full SIEM solution. [23] Alerting: The automated analysis of correlated events. Dashboards: Tools can take event data and turn it into informational charts to assist in seeing patterns, or identifying activity that is not forming a standard pattern.
Example: In the present page we can read: _The CIs are configured to generate a set of events based on the designer’s experience._ If you grasp the full picture, this means its the designer experience that make up the bounderies of whats possible. This is of cource wrong. The Event Mgmnt process is the process that set the rules.