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We’re available toll-free, 24/7 to assist with payments and customer support. Customer Service: (877) 650-4249. AdvancePay Automated Payment System: (800) 483-8314. Trust Fund Automated Payment System: (888) 988-4768.
Sign in to stay connected and manage your account. Visit our Help Center for Frequently Asked Questions and Instructions. Create Account Sign In.
If you need assistance with any payments, payment status, or blocks, please call customer service at 877-650-4249. When contacting us via email, do not send your credit or debit card information with your request.
If you are experiencing an issue with one of your active GTL products or services or simply want to reach a member of our support team, you can submit your request by calling toll-free 1-877-856-3184 (inmate telephone systems) or 1-800-306-2957 (OMS, kiosks and other products and services).
Are you an employee at a correctional facility? Please use one of the options below to contact us. Contact Technical Support at: 800-646-6283 Contact Sales and Corporate.
Account Support Contact Form. Please contact our Customer Support team through our online inquiry process. This will allow you to submit your payment questions online and have a Customer Service Representative contact you with a resolution.
The ultimate goal of ConnectNetwork is to reduce the burden on your staff while providing superior customer service for the end-user through groundbreaking technology.
Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website.
GTL's friend and family web portal, connectnetwork.com, is designed for friends and family members to set up and manage prepaid accounts for phone and any other GTL-provided services which may be available at each facility.
If your number was blocked by the facility, please contact Customer Service to request your number be unblocked. Customer Service may email the facility to make an inquiry on your behalf.