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  2. Sample Resume: Customer Service Manager - AOL

    www.aol.com/news/2010-07-01-resume-for-customer...

    This resume was submitted by Linda Dobogai of Aberlene Resume & Career

  3. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer ...

  4. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3] Qualifications include good communication, problem-solving, and computer skills. [1]

  5. Competence (human resources) - Wikipedia

    en.wikipedia.org/wiki/Competence_(human_resources)

    Customer service Listens and responds effectively to customer questions; resolves customer problems to the customer's satisfaction; respects all internal and external customers; uses a team approach when dealing with customers; follows up to evaluate customer satisfaction; measures customer satisfaction effectively; commits to exceeding ...

  6. Résumé - Wikipedia

    en.wikipedia.org/wiki/Résumé

    A typical résumé contains a summary of relevant job experience and education. The résumé is usually one of the first items, along with a cover letter and sometimes an application for employment, a potential employer sees regarding the job seeker and is used to screen applicants before offering an interview.

  7. Team composition - Wikipedia

    en.wikipedia.org/wiki/Team_composition

    The preferred team size has a significant impact on team sport. [6] Team size is determined by the original purpose for the team, the individual expectations for the members of the team, the roles that the team members need to play, the amount of cohesiveness and inter-connectivity optimal for team performance and the functions, activities and overall goals of the team.

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