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When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation.
1 min article. Appeal the outcome of a case as a buyer. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. 2 min article. Returning items. Return an item for a refund.
Handling some returns automatically not only saves you time, it’s also great customer service: the buyer gets their return request sorted right away. Your returns rules options . You can choose to offer one of the following return policies: No returns; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns
You can use Money Back Guarantee up to 30 days after you received your item (or when you should have received it). After 30 days, file for PayPal Purchase Protection in your PayPal account. PayPal offers a 180 day window for coverage of items that are not as described or not received.
The seller has 3 business days to get back to you. How they can respond depends on the reason for your return: You changed your mind about an item. Your item didn't match the listing, or it arrived faulty or damaged. When the seller replies, we'll send you an email with details of the next steps.
Check the listing’s return policy before making your purchase. Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange. Return the item in the same condition you received it in — pack it well.
Customer service is available seven days a week. It’s automatic and covers your purchase price plus original shipping on eligible purchases* and there’s no extra fee for coverage. Follow these steps to get your refund.
Must be returned with original product packaging: boxes, UPCs, bags or any items used to wrap and protect the item. Must include all items that were included in the original package, such as cords, cables, remote controls, manuals, warranty and rebate cards, free gifts or bonus items.
You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. What happens when I ask eBay to step in? If you haven’t received an item, we usually refund your money immediately via PayPal.
With eBay GUARANTEED RETURNS, you can return an item in unused condition if you change your mind. Your refund will be reduced by any restocking fee specified by the seller at time of purchase and by the return shipping cost, unless the Return policy section of the listing specifies that seller pays for return shipping cost.