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  2. Performance appraisal - Wikipedia

    en.wikipedia.org/wiki/Performance_appraisal

    A performance appraisal, also referred to as a performance review, performance evaluation, [1] (career) development discussion, [2] or employee appraisal, sometimes shortened to " PA ", [a] is a periodic and systematic process whereby the job performance of an employee is documented and evaluated. This is done after employees are trained about ...

  3. Training and development - Wikipedia

    en.wikipedia.org/wiki/Training_and_development

    Training and development. Training and development involves improving the effectiveness of organizations and the individuals and teams within them. [1] Training may be viewed as being related to immediate changes in effectiveness via organized instruction, while development is related to the progress of longer-term organizational and employee ...

  4. Training needs analysis - Wikipedia

    en.wikipedia.org/wiki/Training_needs_analysis

    Training Need Analysis (TNA) is the process of identifying the gap between employee training and needs of training. Training needs analysis is the first stage in the training process and involves a series of steps that reveal whether training will help to solve the problem which has been identified. Training can be described as “the ...

  5. On-the-job training - Wikipedia

    en.wikipedia.org/wiki/On-the-job_training

    On-the-job training (widely known as OJT) is an important topic of human resource management. It helps develop the career of the individual and the prosperous growth of the organization. On-the-job training is a form of training provided at the workplace. During the training, employees are familiarized with the working environment they will ...

  6. Occupational safety and health - Wikipedia

    en.wikipedia.org/wiki/Occupational_safety_and_health

    e. Occupational safety and health (OSH) or occupational health and safety (OHS) is a multidisciplinary field concerned with the safety, health, and welfare of people at work (i.e., while performing duties required by one's occupation). OSH is related to the fields of occupational medicine and occupational hygiene [ a ] and aligns with workplace ...

  7. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning (web based training), or a blend (blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can discuss ...

  8. Workforce development - Wikipedia

    en.wikipedia.org/wiki/Workforce_development

    Researchers have categorized two approaches to work force development, sector-based and place-based approaches. The sectoral advocate speaks for the demand side, emphasizing employer- or market-driven strategies, whereas the place-based practitioner is resolutely a believer in the virtue of the supply side: those low-income job seekers who need work and a pathway out of poverty.

  9. Knowledge, Skills, and Abilities - Wikipedia

    en.wikipedia.org/wiki/Knowledge,_Skills,_and...

    They are: Knowledge – the subjects, topics, and items of information that an employee should know at the time he or she is hired or moved into the job. Skills – technical or manual proficiencies which are usually learned or acquired through training. Abilities – the present demonstrable capacity to apply several knowledge and skills ...

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