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A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. [1] Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales ...
A general manager (GM) is an executive who has overall responsibility for managing both the revenue and cost elements of a company's income statement, known as profit & loss (P&L) responsibility. A general manager usually oversees most or all of the firm's marketing and sales functions as well as the day-to-day operations of the business ...
Certified Hotel Administrator (CHA) is the highest certification from the American Hotel & Lodging Educational Institute. To be eligible, individuals must fall into one of the following categories: General Manager , owner/operator in a lodging hospitality company, or corporate executive at a lodging hospitality company responsible for the ...
Chintan Dadhich, general manager of the Conrad New York Downtown hotel and recipient of Hilton Americas’ 2021 General Manager of the Year Award, stopped by TODAY on June 28 to offer some vital ...
These managers manage the work of low-level managers and may have titles such as department head, project leader, plant manager, or division manager. Top managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.
[1] [2] Night auditors may work alongside and coordinate the actions of other nighttime employees such as hotel security guards, night porters and maintenance personnel. [3] In large hotels all night shift employees are headed by a night duty manager who assumes all the responsibilities of a general manager during the course of the night. [1]
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The chief commercial officer (CCO) (sometimes referred to as the chief business officer) is an executive-level role, with the holder being responsible for the commercial management and the development of an organization.
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