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Performance is a measure of the results achieved. Performance efficiency is the ratio between effort expended and results achieved. The difference between current performance and the theoretical performance limit is the performance improvement zone. Another way to think of performance improvement is to see it as improvement in four potential areas:
The ISO 9000 family is a set of international standards for quality management systems.It was developed in March 1987 by International Organization for Standardization.The goal of these standards is to help organizations ensure that they meet customer and other stakeholder needs within the statutory and regulatory requirements related to a product or service.
These cover product improvement, process improvement and people-based improvement. ISO 9004 — guidelines for performance improvement. ISO 9001 — a certified quality management system (QMS) for organizations who want to prove their ability to consistently provide products and services that meet the needs of their customers and other relevant ...
Human performance technology (HPT), also known as human performance improvement (HPI), or human performance assessment (HPA), is a field of study related to process improvement methodologies such as organization development, motivation, instructional technology, human factors, learning, performance support systems, knowledge management, and training.
The first edition of Juran's Quality Control Handbook was published in 1951. He also developed the "Juran's trilogy", an approach to cross-functional management that is composed of three managerial processes: quality planning, quality control, and quality improvement. These functions all play a vital role when evaluating quality.
The current version is ISO 14001:2015, and certified organizations were given a three-year transition period to adapt their environmental management system to the new edition of the standard. The new version of ISO 14001 focuses on the improvement of environmental performance rather than the improvement of the management system itself. [13]
The second edition (published as the 2000 Edition) added new material reflecting the growth of practices. [3] [4] 2004 PMBOK Guide, Third Edition: The third edition (2004) was a significant edit from the earlier editions, changing criteria for inclusion from "generally accepted" practice to "generally recognized as good practice". [5] 2008
A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. [1] These efforts can seek " incremental " improvement over time or "breakthrough" improvement all at once. [ 2 ]
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