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The HCCC works closely with the health professional councils in NSW when handling complaints to ensure the best possible protection of the public health and safety. The Health Care Complaints Act 1993 (NSW) defines the scope of the HCCC's work, which is to: [1] receive and assess complaints relating to health service providers in NSW;
Patient advocates give a voice to patients, survivors and their carers on healthcare-related (public) fora, informing the public, the political and regulatory world, health care providers (hospitals, insurers, pharmaceutical companies etc.), organizations of health care professionals, the educational world, and the medical and pharmaceutical ...
The service can, for instance, act as a first point of contact for complaints, as well as providing information on NHS services and available treatment options. [2] In some areas, PALS also provide complaint handling for hospitals. PALS services are therefore not always independent. [3]
Medical malpractice is a legal cause of action that occurs when a medical or health care professional, through a negligent act or omission, deviates from standards in their profession, thereby causing injury or death to a patient. [1] The negligence might arise from errors in diagnosis, treatment, aftercare or health management.
The Patient Ombudsman (French: Ombudsman des patients) is an ombudsman office which acts as a neutral body of last resort for complaints about the healthcare system in Ontario, Canada. The Patient Ombudsman has jurisdiction over public hospitals and long-term care homes, as well as home and community care coordinated by the Local Health ...
[citation needed] [1] The chief complaint is a concise statement describing the symptom, problem, condition, diagnosis, physician-recommended return, or other reason for a medical encounter. [2] In some instances, the nature of a patient's chief complaint may determine if services are covered by health insurance. [3]
Pediatric care is complex due to developmental and dependency issues associated with children. How these factors impact the specific processes of care is an area of science in which little is known. Throughout health care, providing safe and high-quality patient care continues to provide significant challenges.
Utilization management is "a set of techniques used by or on behalf of purchasers of health care benefits to manage health care costs by influencing patient care decision-making through case-by-case assessments of the appropriateness of care prior to its provision," as defined by the Institute of Medicine [1] Committee on Utilization Management by Third Parties (1989; IOM is now the National ...