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  2. Performance indicator - Wikipedia

    en.wikipedia.org/wiki/Performance_indicator

    Key performance indicators define a set of values to measure against. These raw sets of values, which can be fed to systems that aggregate the data, are called indicators. There are two categories of measurements for KPIs. Quantitative facts presented with a specific objective numeric value measured against a standard. Usually they are not ...

  3. Critical success factor - Wikipedia

    en.wikipedia.org/wiki/Critical_success_factor

    Critical success factor (CSF) is a management term for an element necessary for an organization or project to achieve its mission.To achieve their goals they need to be aware of each key success factor (KSF) and the variations between the keys and the different roles key result area (KRA).

  4. Key risk indicator - Wikipedia

    en.wikipedia.org/wiki/Key_Risk_Indicator

    Key risk indicators are metrics used by organizations to provide an early signal of increasing risk exposures in various areas of the enterprise. It differs from a key performance indicator (KPI) in that the latter is meant as a measure of how well something is being done while the former is an indicator of the possibility of future adverse ...

  5. Business communications operations management - Wikipedia

    en.wikipedia.org/wiki/Business_communications...

    BCOM systems focus on delivering the value of business communications across multiple vendors and are user-centric. [ 12 ] [ 13 ] [ 14 ] Through optimized workflow processes, user-centric profiles, and business process integration, BCOM enables an organization to maximize the value of its investment and reduce operational costs. [ 15 ]

  6. Communications management - Wikipedia

    en.wikipedia.org/wiki/Communications_management

    Moreover, communication and management go hand in hand. [1] It is the way to extend control; the fundamental component of project management. Without the advantage of a good communications management system, the cycles associated with the development of a task from start to finish can be genuinely compelled.

  7. Dropped-call rate - Wikipedia

    en.wikipedia.org/wiki/Dropped-call_rate

    The dropped-call rate is one of the key performance indicators (KPI) used by the network operators to assess the performance of their networks. It is assumed to have direct influence on the customer satisfaction with the service provided by the network and its operator.

  8. Management system - Wikipedia

    en.wikipedia.org/wiki/Management_system

    A management system is a set of policies, processes and procedures used by an organization to ensure that it can fulfill the tasks required to achieve its objectives. [1] These objectives cover many aspects of the organization's operations (including product quality, worker management, safe operation, client relationships, regulatory ...

  9. Objectives and key results - Wikipedia

    en.wikipedia.org/wiki/Objectives_and_key_results

    Andrew Grove popularised the concept of OKR during his tenure at Intel in the 1970s. [5] He later documented OKR in his 1983 book High Output Management. [6]In 1975, John Doerr, at the time a salesperson working for Intel, attended a course within Intel taught by Grove where he was introduced to the theory of OKRs, then called "iMBOs" ("Intel Management by Objectives").