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An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
While a mobile phone is compatible with an e-ticket, mobile ticketing is a distinct system. There are several methods of implementing a mobile ticketing system, with varying degrees of complexity and transparency depending on the underlying technology. Mobile tickets may lessen the potential for scalping (touting) and fraud. [6] [7]
E-tickets in the airline industry were devised in about 1994, [1] and have now largely replaced the older multi-layered paper ticketing systems. Since 1 June 2008, it has been mandatory for IATA members to use e-ticketing. Where paper tickets are still available, some airlines charge a fee for issuing paper tickets.
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
The MARS-1 train ticket reservation system was designed and planned in the 1950s by the Japanese National Railways' R&D Institute, now the Railway Technical Research Institute, with the system eventually being produced by Hitachi in 1958. [6] It was the world's first seat reservation system for trains. [7]
Since airline reservation systems are business critical applications, and they are functionally quite complex, the operation of an in-house airline reservation system is relatively expensive. Prior to deregulation [ clarification needed ] , airlines owned their own reservation systems with travel agents subscribing to them.
The former AFC barrier gates at Southern Cross station in the Melbourne Metcard AFC System. An automated fare collection (AFC) system is the collection of components that automate the ticketing system of a public transportation network – an automated version of manual fare collection. An AFC system is usually the basis for integrated ticketing.
In an account-based system for tickets, the rights of the tickets are managed in accounts. [2] Ticket changes in accounts can be made by communicating with a so-called account manager through a network. The trust in these systems can be seen from the service provider's and user's perspective, in which the former generally manages the whole system.
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