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Our Virtual Agent is available to assist 24 hours a day. Should you need to speak to a live representative please chat with us during Macy's business hours 9:00 AM — 12:00 AM ET (Holiday exceptions may apply).
Macy's Credit Customer Service 888-257-6757; Mon-Sun 9 AM–12 AM ET; TDD/TTY for the Hearing Impaired 711; Calls are monitored or recorded for quality assurance purposes. If you need Macy's Customer Service for an order related question or concern please call 800-289-6229
Our Virtual agent is available 24 hours a day and can assist with shipment issues such as: Package not received; Missing or incomplete item; Wrong item received; Damaged or defective item; Live Agents are available during business hours 9:00 AM - 12:00 AM (holiday exceptions may apply) if needed; You will have 30 days, from the date of delivery ...
Apply Online For A Macy's Credit Card. View More.
Macy's Business Hours. Need to know when to reach us? No problem, take a look below for our hours of operation by department.
Order Inquiries for Furniture or Mattress. Report an Issue with Shipment or Delivery. Product Warranty Information. Customer service category Orders page at Macys.com.
Macy’s Live chatroom allows our shoppers to interact with experts and guests to learn more about great products. The Macy’s Live is open to everyone 13 years of age or older, and any comments in the chatroom may be visible to others.
Start a return here. Please include only the items listed on your return label in the corresponding box. If you have multiple return labels, return items in separate boxes, and apply the correct return label to each box to ensure you receive your refund without further delays.
Furniture and Mattress Warranty Inquiry or Request.
Contact Credit Customer Service. Where can I check the credit limit or available credit for my Macy’s Credit Card online? How do I dispute Unauthorized or Fraudulent charges on my Macy's Account? Why are some Macy's Credit Cards not red?