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Garvin's eight dimensions can be summarized as follows: Performance: Brands can usually be ranked objectively on individual aspects of performance. Features: Features are additional characteristics that enhance the appeal of the product or service to the user. Reliability: This is a key element for users who need the product to work without fail.
Construction is a general term meaning the art and science of forming objects, systems, or organizations. [ 1 ] It comes from the Latin word constructio (from com- "together" and struere "to pile up") and Old French construction. [ 2 ] To 'construct' is a verb: the act of building, and the noun is construction: how something is built or the ...
Construction management (CM) aims to control the quality of a project's scope, time, and cost (sometimes referred to as a project management triangle or "triple constraints") to maximize the project owner's satisfaction. [1][2] It uses project management techniques and software to oversee the planning, design, construction and closeout of a ...
In Australia, long service leave (LSL) is a period of additional paid leave granted to employees who have completed an extended period of service with an employer. Under Australian law, most employees are entitled to long service leave if they work for the same employer for a prolonged length of time, the threshold usually being between seven and ten years.
The two most notable professional bodies are: The American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) was founded in 1894.; The British Chartered Institution of Building Services Engineers (CIBSE) was founded in 1976 and received a Royal Charter in the United Kingdom, formally recognising building services engineering as a profession.
Levels of service (LOS) is a term in asset management referring to the quality of a given service. Defining and measuring levels of service is a key activity in developing infrastructure asset management plans. [2][3][4] Levels of service may be tied to physical performance of assets or be defined via customer expectation and satisfaction. [4 ...
Construction contract. A construction contract is a mutual or legally binding agreement between two parties based on policies and conditions recorded in document form. The two parties involved are one or more property owners and one or more contractors. The owner, often referred to as the 'employer' or the 'client', [1] has full authority to ...
In 1900 the U.S. service industry (e.g., consisting of banks, professional services, schools and general stores) was fragmented, except for the railroads and communications. Services were largely local in nature and owned by entrepreneurs and families. The U.S. in 1900 had 31% employment in services, 31% in manufacturing and 38% in agriculture ...