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It is the central reference point for all documentation of a service, so it contains many links to other documents. A description of the sort of information that should be kept in an SDP is found in Appendix A of the Service Design book. [1] The main categories described are: Service lifecycle plan; Service programme; Service transition plan
Windsor Framework Command Paper 1245 per Government Publications The uploader or another editor requests that a local copy of this file be kept. This image or media file is available on the Wikimedia Commons as File:The Windsor Framework a new way forward.pdf , where categories and captions may be viewed.
Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service. Changes in ...
The Operate Phase deals with the efficient operation, monitoring, and support of deployed services in line with agreed-to service level agreement (SLA) targets. The Manage Layer helps users establish an integrated approach to IT service management activities through the use of risk management, change management, and controls. It also provides ...
A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context.
The Service Automation Framework (SAF) is a set of best practices for the automated delivery of services. The concept builds further on the self-service practices of ITIL and IT Service Management. In its current form, the SAF is published as in a series of volumes, covering different processes of service automation. [1]
The enterprise life cycle is a key concept in enterprise architecture (EA), enterprise engineering [2] and systems engineering. [3] The Enterprise Architecture process is closely related to similar processes, as program management cycle or systems development life cycle, and has similar properties to those found in the product life cycle.
Service Component Architecture (SCA) is a software technology designed to provide a model for applications that follow service-oriented architecture principles. [1] The technology, created by major software vendors, including IBM, Oracle Corporation and TIBCO Software, encompasses a wide range of technologies and as such is specified in independent specifications to maintain programming ...