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In 2017, Hansgrohe reported sales of 1.077 billion Euro (2016: 1.029 billion Euro). [3] The company employs about 4,962 people, 40% outside of Germany. Hansgrohe manufactures its products in factories in the United States, Germany, France and China. With 34 subsidiaries and 21 sales offices the company is present all over the world.
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The company started as a ferric hardware factory in 1911 under the name Berkenhoff & Paschedag, located in Hemer, Germany; it was taken over by Friedrich Grohe in 1936, who focused on sanitary faucets only. Before that, Friedrich used to work for his father's company Hansgrohe, founded in 1901. The first order from outside of Germany came in 1938.
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
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