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Conflict resolution involves the process of the reducing, eliminating, or terminating of all forms and types of conflict. Five styles for conflict management, as identified by Thomas and Kilmann, are: competing, compromising, collaborating, avoiding, and accommodating. [2] Businesses can benefit from appropriate types and levels of conflict.
Conflict avoidance is a set of behaviors aimed at preventing or minimizing disagreement with another person. These behaviors can occur before the conflict emerges (e.g., avoiding certain topics, changing the subject) or after the conflict has been expressed (e.g., withholding disagreement, withdrawing from the conversation, giving in).
The avoiding mode simply averts conflict by postponing or steering clear of it. Often this style is viewed as having low regard for both the issue at hand and your relationship with the other party. This style is unassertive and uncooperative. [2] Avoiding is stepping out of the way, delaying, or simply avoiding a situation.
Examples include avoiding petty conflicts that distract from important tasks or postponing discussions when parties are unwilling to engage constructively. Accommodating Style: Lastly, the accommodating style is characterized by low assertiveness and high cooperativeness. Individuals using this style prioritize maintaining relationships and ...
Avoiding: Eluding the conflict topic, the conflict party, or the conflict situation altogether. Obliging : High concern for the other person's conflict interest above a person's own interest. Compromising : A give-and-take concession approach in order to reach a midpoint agreement.
Using this group they developed five differing styles of approaching conflict resolution often referenced as: win-win, win-lose, compromise, avoid, and comply. In 1974, Kenneth W. Thomas and Ralph H. Kilman adopted this model and created the Thomas Kilmann Conflict Mode Instrument. This is the best known of the conflict style inventories.
Conflict style Pros and Cons Situations Competitive (win-lose) * Pursuit of own objectives * Use of power * Can lead to disputes * Can cause resentments * Emergencies requiring quick decisions * Important and unpopular decisions * When you are certain you are right (important matters) * To defend against others taking advantage Collaborative
Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of group (e.g., intentions; reasons for holding certain beliefs) and by engaging in collective ...