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Comcast Business is a subsidiary of Comcast, which, through several iterations, has handled the sales, marketing, and delivery of internet, phone, and cable television to businesses (in contrast, consumer services are primarily offered under the Xfinity brand).
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Comcast's older service, Comcast Digital Phone, continued to offer service for a brief period, until Comcast shut it down around in late 2007. [76] In 2009, after completing transition from their old service, Comcast had 7.6 million voice customers. [77] As of the end of 2013, Comcast Digital Voice had reached 10.7 million subscribers. [78]
#7 Xfinity Customer Service "Assisting" Customers After An Unauthorized Plan Switch And Huge Credit Card Charge. No Response From Agent In Over Two Hours Image credits: whatnow4585
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Brian L. Roberts. Comcast is described as a family business. [19] Brian L. Roberts, its chairman and CEO, is the son of founder Ralph J. Roberts (1920–2015). Roberts owns or controls about 1% of all Comcast shares but all of the Class B supervoting shares, giving him an "undilutable 33% voting power over the company". [20]
Comcast has made efforts to improve customer satisfaction, including the Comcast Cares Digital Team. The Comcast Cares Digital Team began when then Customer Service Manager Frank Eliason decided Twitter would be an ideal way to communicate with customers. [10] In 2010, @ComcastBonnie won the Customer Service category at the 2010 Shorty Awards.
Xfinity, a division of Comcast, is a leading provider of internet, TV, phone and home security services across more than 40 states.While Xfinity’s standard plans start at $35 per month, its ...