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Although tied more closely to France than to Spain or Portugal, the etiquette regarding Haiti is similar to other Latin American countries. [8]Haitians take proper behavior seriously and this includes good manners, clean appearances at all times, a moderate tone in one's speech, and avoidance of any profanity or public "scenes", as these are all important indicators of one's social class.
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
Another way to build rapport is through "positive face management", [16] (or, more simply: positivity). According to some psychologists, [16] we have a need to be seen in a positive light, known as our "face". By managing each other's "face", boosting it when necessary, or reducing negative impacts to it, we build rapport with others.
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Customers can justify their purchases with product performance. [11] Another technique used is the money back guarantee, a guarantee from the retailer that the product will meet the customer's needs or the customer is entitled to a full refund. This technique is highly successful at lessening buyer's remorse because it immediately makes the ...
Politeness is the practical application of good manners or etiquette so as not to offend others and to put them at ease. It is a culturally defined phenomenon, and therefore what is considered polite in one culture can sometimes be quite rude or simply eccentric in another cultural context .
Vicarious embarrassment, also known as empathetic embarrassment, is intrinsically linked to empathy. Empathy is the ability to understand the feelings of another and is considered a highly reinforcing emotion to promote selflessness, prosocial behavior, [14] and group emotion, whereas a lack of empathy is related to antisocial behavior.
In linguistics, an adjacency pair is an example of conversational turn-taking.An adjacency pair is composed of two utterances by two speakers, one after the other. The speaking of the first utterance (the first-pair part, or the first turn) provokes a responding utterance (the second-pair part, or the second turn). [1]
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