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2. Failure reporting, analysis, and corrective action system

   en.wikipedia.org/wiki/Failure_reporting...

   Failure Reporting (FR). The failures and the faults related to a system, a piece of equipment, a piece of software or a process are formally reported through a standard form (Defect Report, Failure Report). Analysis (A). Perform analysis in order to identify the root cause of failure. Corrective Actions (CA).

3. Customer Service System - Wikipedia

   en.wikipedia.org/wiki/Customer_Service_System

   The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.

4. Mantis Bug Tracker - Wikipedia

   en.wikipedia.org/wiki/Mantis_Bug_Tracker

   Mantis Bug Tracker is a free and open source, web-based bug tracking system.The most common use of MantisBT is to track software defects.However, MantisBT is often configured by users to serve as a more generic issue tracking system and project management tool.

5. File:Fault Map-1.pdf - Wikipedia

   en.wikipedia.org/wiki/File:Fault_Map-1.pdf

   Short title: Fault Map#1; Unique ID of original document: xmp.did:b77bd4f0-4937-9d4d-b8cf-746d273c01d8: Software used: Adobe Illustrator CC 2014 (Windows)

6. Bug tracking system - Wikipedia

   en.wikipedia.org/wiki/Bug_tracking_system

   A major component of a bug tracking system is a database that records facts about known bugs. Facts may include the time a bug was reported, its severity, the erroneous program behavior, and details on how to reproduce the bug; as well as the identity of the person who reported it and any programmers who may be working on fixing it.

7. British telephone socket - Wikipedia

   en.wikipedia.org/wiki/British_telephone_socket

   As BT no longer has a monopoly of internal wiring, they make a substantial charge if a fault reported to them is found to be in the customer's internal/domestic wiring. It is therefore important for the customer to have the facility to check whether a fault is in their internal wiring/equipment or externally in BT's cabling or systems.

8. Issue tracking system - Wikipedia

   en.wikipedia.org/wiki/Issue_tracking_system

   An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...

9. BT 21CN - Wikipedia

   en.wikipedia.org/wiki/BT_21CN

   It was intended to move BT's telephone network from the AXE/System X Public Switched Telephone Network (PSTN) to an Internet Protocol (IP) system. As well as switching over the PSTN, BT planned to deliver many additional services over their new data network, such as on-demand interactive TV services.