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A 2013 study showed a 13% increase in productivity among remotely working call-center employees at a Chinese travel agency. An analysis of data collected through March 2021 found that nearly six out of 10 workers reported being more productive working from home than they expected to be, compared with 14% who said they got less done. [74]
They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
SHOP earnings call for the period ending September 30, 2024.
The first to respond got the job. [9] [5] [32] In London, the results were positive: almost all the company's metrics improved, and the average amount of money that individual Taskers on the platform were taking home increased. [5] In June and July 2014, TaskRabbit began implementing this new format in all markets. [33]
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Shopify is the name of its proprietary e-commerce platform for online stores and retail POS (point-of-sale) systems. The platform offers retailers a suite of services, including payments, marketing, shipping and customer engagement tools. [3] As of 2024, Shopify hosts 5.6 million active stores across more than 175 countries. [4]
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