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Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.. Companies often use customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the cost of retaining an existing customer is far less than the cost of acquiring a new one. [1]
High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely. Selling organizations generally attempt to reduce customer defections. Customer retention starts with the first contact an organization has with a customer ...
Century 21 Real Estate; The Children's Place; Chubb Corp. Church and Dwight; Coach USA; Commerce Bancorp; Comodo Group; Cooper Chemical Company; Curtiss-Wright; Cytec Industries; DRS Technologies; Emerson Radio; Foodtown; Foster Wheeler Corporation
Greene expanded his real estate business to Los Angeles, where he said rent control “made no sense” because it froze rent on many apartments that were built before 1978, causing unintended issues.
A coalition of Missouri business advocacy groups are suing to toss the election results in which voters raised the state’s minimum wage and guaranteed paid sick leave to workers.. The election ...
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In February 2004, Sotheby’s entered into a long-term strategic alliance with real estate services provider Realogy Holdings Corp., now Anywhere Real Estate, Inc. The agreement provided for the licensing of the Sotheby’s International Realty name and the development of a full franchise system. Franchises in the system are granted to ...
Unlike the names in the list above, these names are still widely known by the public as brand names, and are not used by competitors. Scholars disagree as to whether the use of a recognized trademark name for similar products can truly be called "generic", or if it is instead a form of synecdoche .
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