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These are known in the industry as "central reservations offices". Staff members at these call centres take calls from clients wishing to make reservations or other inquiries via a public number, usually a 1-800 number. These centres may operate as many as 24 hours per day, seven days a week, depending on the call volume the chain receives. [29]
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In the U.S., directory assistance for companies with toll-free "800 numbers" (with area codes 800, 833, 844, 855, 866, 877, and 888) was available from toll-free directory assistance, reachable by dialing 1-800-555-1212, for many decades until it was discontinued in 2020. [citation needed]
The dialing of 1 or 0 instead of I or O in phonewords can lead to misdialed calls; one such typosquatting incident targeted 1-800-HOLIDAY (+1-800-465-4329, the toll-free direct reservations line for Holiday Inn) by subscribing 1-800-H0LIDAY (+1-800-405-4329, the same number with 'o' replaced by 'zero') to a rival vendor which stood to collect a ...
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Sheraton's 800‑325‑3535, one of the notable early adopters in late 1969, was hard-wired into St. Louis area code 314; [6] 1‑800‑HOLIDAY at that time could not be a U.S. number if the 1‑800‑465 prefix was hard-wired to Thunder Bay's area code 807. Any attempt to call a foreign 1‑800 gave a pre-recorded error, "the number you have ...